Another Successful Year for Voicepath

03 June 2008

Outsourced transcription provider, Voicepath, has strengthened its position as the UK's leading provider of transcription services to law firms with another successful year.

The legal DDS (digital dictation system) market may be plateauing but the transcription outsourcing market is decidedly buoyant as growing numbers of firms become aware of its benefits, and as integrations between outsourced providers' and DD suppliers' systems make it easier than ever for firms to outsource to an external company.

Voicepath has led the way with full integrations between its systems and those of both the hardware and software DD suppliers so that the outsourcing aspect of a DDS and subsequent return of a typed document are completely seamless.  Consequently it has been in a prime position to offer its high quality service to the ever increasing number of firms that are seeing outsourcing as means of reducing costs whilst enhancing fee earner support; particularly advantageous in the current economic climate.

Richard Bate, Voicepath General Manager comments:  "We've had an excellent year, not only measured in terms of new customers but also in the ways we've developed our service to match our customers' changing and diverse needs.  

"Results for the past 12 months show that our user base increased by 34% and there are now more than 2000 individuals using our transcription service at approximately 150 UK customer sites. 

"We pride ourselves on providing a fast, high quality service. Last year, on average, documents on our fast turnaround service were returned within 45 minutes, with each document checked for accuracy by our independent Quality Control team; accuracy levels for the year averaged 99.94%.  What's more, we offer SLAs that guarantee document turnaround times."

Last August, Voicepath achieved ISO 2001:9000 certification.  Not only does this demonstrate its compliance with external quality standards but it assures customers that the service they receive will be of an extremely high standard.  No other UK outsourcer can offer this assurance.  Furthermore, its selection in September 2007 as LawNet's - the UK & Ireland's leading network of independent law firms - preferred supplier for outsourcing is testament to this.

Richard continues: "In an increasingly competitive market it's vital to meet customers' requirements not only strategically but also at the user level.  When you hear stories of outsourcing projects faltering or even failing as a result of inferior services it shows just how important it is to be able to give customers what they require."

Responding to more sophisticated customer demands, Voicepath developed integrations between Voicepath and customers' case, practice and document management systems so that users don't have to 'cut & paste' on receipt of a document, as well as growing the number of firms using the 'in-system' service, an increasingly popular concept, which removes the need for any work to be transferred outside of the firm.

Bate concludes: "It has been an excellent year for Voicepath both in terms of volumes of work and in refining our service to fully meet our customers' expectations.  We will be building on these developments to strengthen our position in the future."