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14 January 2008
London, UK, Jan 14th 2008 -- BigHand has today announced that the Lancashire based Legal 500 firm Glaisyers has reported efficiency gains within its Legal Aid practice since implementing the BigHand Digital Dictation workflow system. The Carter Reform outlines the requirement for more efficient legal aid working practices and as a result of installing the BigHand system, Glaisyers has increased its fee earning capacity with zero growth in its support team. The firm is forecasting further fee earner growth for 2008, without an increase in support.
Chris Bryan, Partner, and head of the legal aid team championed the switch from tape equipment to the BigHand system.
Chris comments:
''The Carter Reform states that legal aid firms must become both leaner and more efficient: BigHand enables firms to work far more efficiently. The workflow aspect of the technology is very strong; many of our fee earners are now able to work remotely, either at home or at court, and submit dictations direct to our internal support staff or straight through to Voicepath. We will shortly be implementing BigHand's BlackBerry dictation to further enhance the provision for remote working.
BigHand has totally removed the need for temporary cover. We experienced what must be the true acid test recently, where a key secretary was off ill for 6 weeks; this combined with pre-planned holidays left the firm with only 2 secretaries in the family department. The ability to split work between our remaining secretaries and our outsourcing partner Voicepath, ensured that all dictations and work were completed on time; quite an achievement.
The firm now outsources all attendance notes through the BigHand system direct to Voicepath. The flexibility to split dictations, with internal secretaries completing the more urgent and important skill leveled work, has enabled the firm to invest in its support team and crucially 'skill-up' secretaries.''
-ENDS-
