Voicepath awarded ISO 9001:2000 certification

11 October 2007

Outsourced transcription specialist, Voicepath, has demonstrated its commitment to providing legal firms with 'cast iron' outsourcing services following its ISO 9001:2000 certification.

ISO 9001 is an internationally recognised requirements standard for Quality Management Systems (QMS) and certification is awarded to companies that have shown that they can improve the efficiency of their internal processes and, through this, the quality of service they provide to customers.  By implementing a formal framework for constantly monitoring and evaluating these processes they provide security and quality conscious customers such as law firms with a valuable benchmark when selecting suppliers.

Voicepath's outsourced transcription service, the success of which depends upon Voicepath securely transcribing confidential client documents on behalf of a rapidly growing number of law firms, already had stringent working practices in place.  However, it was an important goal for Voicepath to formalise these in the context of ISO requirements.  

Richard Bate, general manager of Voicepath, comments: "As Voicepath continues to grow it was important for us to put in place robust procedures that matched our customers' requirements.  Our QMS ensures the continuing improvement of working practices and assures our customers that we provide a quality service.  ISO recognition demonstrates that we comply with external quality standards and, what's more, are committed to improving on them. It's no longer enough to claim to have high standards - you now have to be able to back those claims up."

Richard concludes: "We are delighted that NQA, who audited our Quality System, has recognised our commitment towards improving customer satisfaction levels and internal efficiency and has awarded us ISO 9001:2000 status. We look forward to driving standards ever higher in the years to come."