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06 September 2007
Outsourced legal transcription specialist, Voicepath, has completed a round of integrations with all of the UK's major digital dictation system and hardware providers. This move now enables more than 77,000 fee earners in the country's biggest law firms to send work to the company as easily as it would to their internal secretaries.
Voicepath has complete integrations with the market-leading systems offered by BigHand, Crescendo, nFlow, V7 Technology and WinScribe. This means that more than 98% of DDS-enabled firms can access Voicepath's service simply and securely. (Source LTI Top 250). Such integrations mean that Voicepath's sophisticated workflow processes and systems interact seamlessly with a firm's internal dictation platform and make outsourcing a dictation a 'one click' process that is as straightforward as using an internal resource.
An added advantage for law firms cautious about outsourcing is that the Voicepath service is highly secure. Dictations are transferred to Voicepath's secure server using HTTPS protocol (a technique which safeguards private information sent via the Internet) so there is no need for firms to allow Voicepath remote access through Virtual Private Network (VPN) connections. Completed documents are also returned via the same secure technology so firms can benefit from outsourcing while their IT managers can maintain tight control over their internal systems and data and are not burdened with extra work in managing any remote access.
Voicepath general manager, Richard Bate, comments: "With the top firms under constant pressure to show their mettle through improved PEP, any measure that allows fee earners to bill more, faster, has to be welcomed. Outsourcing and improvements in IT have always set out to make this happen but have been held back by the fact that sometimes they didn't make things easy enough for users.
"This is why we committed ourselves to helping clients work more efficiently by understanding the needs of all users whilst forging close links with the major digital dictation suppliers."
A typical Voicepath and DDS integration allows Voicepath to 'appear' within a firm's systems as an internal secretary, so no special procedures are required to send work outside the firm. The additional security it provides as a 'push' based system, which was conceived to prevent the creation of many VPN user accounts over which a firm cannot have overall control, is also a significant advantage to our end users."
Richard concludes: "Here at Voicepath we firmly believe that everyone can benefit from integrated thinking - from the secretaries who are freed from repetitive typing tasks and the IT teams who know that their systems are secure and robust through to the managing partners who see their support costs decrease and fee levels increase - and the experience of our clients only reinforces this position."
