SRC and Voicepath deliver WinScribe 360D outsource integration at Vizards Tweedie

28 June 2007

SRC, the UK’s exclusive WinScribe Platinum Partner, has teamed up with Voicepath to implement WinScribe 360D at London based law firm Vizards Tweedie (Vizards). The new WinScribe 360D integration module, developed by WinScribe in collaboration with SRC and Voicepath, enables closer coupling between organisations using the WinScribe digital dictation solution and outsource transcription providers. WinScribe 360D allows users to maintain full control over typing work even when sent out to a third party transcription service.

The implementation at Vizards seamlessly integrates their WinScribe digital dictation solution to transcription systems at Voicepath, who provide outsourced services to Vizards. The solution ensures that when dictations are sent for transcription by Voicepath the author maintains full visibility of the work, and is able to monitor the status of dictations.

This latest development is part of both SRC and WinScribe’s dedication to providing customers with enhancements to enable them to realize additional business benefits and savings. Firms adding WinScribe 360D to their WinScribe digital dictation deployment now have a ‘single-step’ outsourcing solution which, based on business rules, automatically routes dictations for completion by an off-site typist, providing as simple and accountable a process as giving it to someone in the next room. Conceived with the needs of busy law firms in mind, it makes it possible for WinScribe users to reap the cost and efficiency benefits of outsourcing work without compromising on control, visibility or security.

Chris Hart, CEO at SRC said: “Adding the 360D module to a WinScribe deployment puts the user in control of their work again. We’re excited to work with Voicepath and to offer WinScribe users an even better dictation and document creation experience.”

Designed to be intuitive for individual fee earners to use, the WinScribe 360D module is powerful enough to automatically keep track of outsourced work as it progresses through the outsource provider’s internal systems. The integration is also very flexible, allowing firms to set ‘rules’ for automatic routing of dictations to the appropriate resource, for example, file notes are outsourced whereas its own secretaries retain responsibility for transcribing documents such as client letters. In this way it ensures firms make best possible use of internal and external resources at all times. The WinScribe 360D module utilizes XML based messaging and so can be easily interfaced to a wide variety of outsourced transcription providers and systems.

Vizards IT manager, Robin Mace, comments: “We have found that fee earners and secretaries are very comfortable using the integrated solution and have been able to get to grips with it extremely quickly. It is also a very intuitive system, as the status of each transcription is automatically updated on our WinScribe system as it is handled by Voicepath.”

SRC’s Chris Hart adds: “We are delighted that this project has resulted in a system which has benefits for all parties. We look forward to rolling out similar integrations to new and existing customers throughout the UK.”

Voicepath general manager, Richard Bate, concludes: “While an increasing number of law firms are interested in investigating outsourcing, a barrier to its wider uptake has always been the perception that once work has been outsourced there is no control or visibility of what has happened to it.

“Consequently, we are delighted to have been able to work with SRC and WinScribe on a solution which is very simple for users and provides instant status information wherever the work maybe. We are confident that it will lead to many more firms reaping the benefits of outsourcing.”